info@divinewoc.com

FORT WORTH, TX 76179

214-763-2253

Our Policy Promise

At Divine Window and Outdoor Cleaning Co., our policies are built on trust, care, and clarity.

They’re here to help you understand how we work, what you can expect from us, and how we protect your space, time, and peace of mind. We believe great service starts with respect—for you, your property, and our team. These guidelines help us stay consistent, safe, and transparent, every step of the way.

Have questions? We’re always here to help. Because at Divine, we do more than clean—we care.

Our Eco Friendly Commitment To You

We proudly use biodegradable, non-toxic products that are gentle on your windows and on the environment..

From water-conscious techniques to reusable cloths, every step of our process is thoughtfully designed to reduce waste and protect what matters most—your space and our shared planet. We exclusively use biodegradable, eco-friendly cleaning solutions that are tough on grime but gentle on the environment. By combining responsible products with sustainable practices, we’re committed to a cleaner home—and a healthier Earth.

Our Emissions Won’t Be Like The Rest

Our electric pressure washing tools help us deliver powerful results with minimal environmental impact.

By reducing noise and eliminating fuel-based emissions, we’re choosing a cleaner, quieter way to serve our neighborhoods. Our use of electric-powered equipment not only helps cut down on air pollution, but also minimizes disruptive noise—allowing us to care for your property with greater mindfulness and respect for the surrounding community. It’s part of our commitment to creating a healthier, more peaceful environment for everyone we serve.

Ethical Partnerships and Suppliers

We believe in working with heart.

We believe that how we source matters just as much as what we offer. That’s why we’re intentional about working with vendors and partners who align with our values—from ethical sourcing and environmental responsibility to a genuine commitment to community care. We give thoughtful preference to those who champion inclusivity, sustainability, and social impact in their work. Each product and partnership is selected with the bigger picture in mind: one rooted in equity, conscious collaboration, and collective growth.

Second Chance Employment And Equity

Everyone deserves a fresh start.

We proudly hire and train individuals reentering the workforce, offering fair pay, professional development, and the chance to rebuild with dignity. It’s not just a job—it’s a mission.

Our Give Back Impact

Each month, we offer complimentary services to a nominated small business, family, or community member making a difference.

Our Give Back Impact program was created as a way to recognize and uplift everyday changemakers—the quiet heroes, the caregivers, the community builders, and those who always show up for others, often without recognition. Whether it’s a small business owner, a neighbor in need, or someone who simply makes the world a little brighter, we believe they deserve to be seen and supported.

Through this initiative, you can nominate someone who has made a difference in your life or community. From there, we handle the rest with care, respect, and full confidentiality—ensuring that every gesture of support feels as thoughtful and dignified as the people it’s meant to honor.

It’s our way of giving back to those who give so much—because impact should never go unnoticed.

Our Procedures and Booking

We believe that trust is built through transparency, care, and consistency. Our policies and procedures are designed to support not only the quality of our services, but also the people, pets, and environments we’re honored to serve. From safety standards to customer satisfaction, each guideline reflects our commitment to doing business with integrity, respect, and intention.

Booking is Fully Digital

All appointments must be booked online and must be scheduled up to 72 hours before desired date.

If you need service sooner, we’ll do our best to accommodate—but please note that a rush fee may apply.

Once your booking is submitted, you’ll receive a confirmation via phone or email. Payment is due upon confirmation to secure your appointment.

Cancellation & Rescheduling

Life happens—we get it. If you need to cancel or reschedule, just let us know at least 24 hours in advance.

We understand that life happens—but to respect our team’s time and planning, we do have a cancellation policy in place. Last-minute cancellations (within 24 hours of your scheduled service) may incur a small fee. This allows us to fairly compensate our crew, who reserve time, prepare equipment, and sometimes travel long distances to serve our clients.

We deeply value communication and encourage you to reach out as soon as possible if anything changes. We’ll always do our best to work with you.

Weather Policy

When it comes to weather-related issues, we prioritize safety above all else.

If inclement weather prevents us from servicing your property, we’ll reschedule at no additional cost—with full understanding and flexibility. Your peace of mind and the well-being of our crew are always top of mind.

Our Ladder and Safety Policy

For safety and insurance reasons, our team works up to a standard two-story height with residential homes.

Safety is a shared value—both for our crew and your property. We follow strict ladder safety protocols and limit our work to heights that allow for secure footing and proper harness use. If any windows or surfaces fall outside of these safety standards, we’ll communicate that ahead of time and explore alternative solutions together. We never cut corners when it comes to protecting people or property.

Ladders must be placed on level, stable ground, and we may not be able to access roofs or areas with unsafe angles. We’ll always assess on-site and offer honest recommendations if we can’t safely proceed.

Disclose Any Damages or Water Stains

We do our best to leave every window shining, but some limitations apply.

We aren’t responsible for pre-existing damage, failed window seals, or hard water stains unless discussed ahead of time. Track and screen cleaning is available, and we ask clients to ensure we have clear, safe access to all windows.

Satisfaction Guarantee Policy

We take great pride in the quality of our work and the care we bring to every space we serve.

If for any reason you’re not completely satisfied with your service, please let us know within 48 hours. We’ll gladly return to address the concern or find a solution that leaves you feeling heard and valued—because your peace of mind matters to us just as much as the results

Pet & Property Respect Policy

Your home is more than just a job site—it’s your sanctuary.

We approach every service with sensitivity and awareness, especially when it comes to pets, garden areas, or any unique features on your property. If you have specific access instructions (like gate codes, pet arrangements, or delicate landscaping), please share them in advance so we can tailor our approach and ensure everything stays just the way you like it.

Photo Documentation Policy

To ensure consistency and transparency, our team may take before-and-after photos of completed work for quality assurance.

These images help us track results and maintain high standards. Any photos that include personal or identifying features will only be shared publicly (such as for marketing) with your written consent. Otherwise, they remain confidential and used strictly for internal training or customer support purposes.

Low Impact Arrival and Exit Policy

From the moment we arrive to the moment we leave, our focus is on being thoughtful guests.

We avoid blocking driveways or walkways, use protective gear to prevent damage, and always clean up after ourselves—no tools left behind, no mess overlooked. Our goal is to leave your space better than we found it, with nothing but a sparkling finish and your trust left behind.